Prices for Germany, the rest of the EU, Switzerland and Liechtenstein
The prices stated on the product pages include the statutory value added tax and other price components for delivery to Germany, the rest of the EU , Switzerland and Liechtenstein. Prices including VAT are the same for all customers in the EU, Switzerland and Liechtenstein – the difference between German and Swiss VAT is used to partially offset the costs of duty and customs clearance for deliveries to Switzerland and Liechtenstein.

Prices for the USA, New Zealand and other non-EU countries excluding Switzerland and Liechtenstein
Prices are tax-free for delivery to the USA – sales tax and duty are included in the delivery costs charged at checkout. Prices are also tax-free for delivery to New Zealand – sales tax and duty will be charged to the customer by the New Zealand Customs Office. Prices for other non-EU countries excluding Switzerland and Liechtenstein are displayed tax-free. However, delivery is not possible to all countries, so please contact us with your order enquiry if you require delivery to a country in this group.

Size of cartons
We limit the size of our cartons to 12 bottles out of consideration for the long-term health of our partners’ delivery drivers.

Delivery to Germany and the rest of the EU
Shipping costs are €7 per carton for delivery to an address in Germany (excluding islands), with free delivery for orders worth €100 or more. Shipping costs are €15 per carton for delivery to an address in the rest of the EU (excluding islands and Ireland), with free delivery from €300. Delivery to Ireland costs €25 per parcel with free delivery from €400. Please note that we cannot deliver to Sweden.

Delivery to Switzerland and Liechtenstein
Deliveries to Switzerland and Liechtenstein are charged with Swiss VAT in our online shop. Delivery charges are CHF 30 per carton of maximum 12 bottles and include duty and customs clearance – all costs are therefore covered in the payment made through our online shop. Shipping is free for orders worth CHF 350 or  more for delivery to addresses in Switzerland or Liechtenstein.

Refund of German VAT for CH and LI customers
Customers resident in Switzerland or Liechtenstein can arrange for delivery to an address in the EU during the online ordering process. In this case German VAT will be charged. In order to claim a VAT refund, please send your bank details (CHF or EUR) and the relevant invoice(s) stamped by the EU customs office at the point of entry into Switzerland or Liechtenstein to the following address:

Craig Thorrold
Obere Weid 21
4125 Riehen
Switzerland

Delivery to the USA
We currently ship twice a year to the USA. In the times between our shipments we work with a logistics partner in France to ship by seafreight. Shipping costs are €180 for the first carton of up to 12 bottles, and €90 per six bottles for additional cartons. Prices for express air freight shipping are available upon request. All shipmments are fully insured from door to door. Please note that no shipping is available to Mississippi and Utah, and that additional charges apply for shipping to Alabama, Alaska, Hawaii, and New Hampshire. Details of these additional charges are available upon request.

Customers can consolidate orders from other merchants or wineries at our warehouse for shipping to the USA. A fee of €5 per carton plus 4.5% of the invoice value of the goods is charged for this service. Please contact us for further details.

Delivery times
The delivery times indicated for the products begin on the day following the day on which the contract is concluded or, in the case of a payment order, on the day that the payment is cleared to our bank account. If the last day of the delivery period falls on a Saturday, Sunday, or a public holiday recognized by the state at the place of receipt, this day will be replaced by the next working day. We aim to deliver within 3 working days to addresses in Germany, within 5 working days to addresses in the rest of the EU, and within 5 working days to Switzerland and Liechtenstein.

Delivery to the USA depends on shipping schedules. The lead time can vary between 8 and 12 weeks.

Delivery to New Zealand is carried out by DHL air freight. The lead time can vary between 1 and 3 weeks.

Delivery to other countries
For delivery options other countries, please contact us.

Carbon neutral shipments
All parcels to European destinations are delivered carbon neutral.