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Prices, shipping costs, and delivery information

The prices stated on the product pages include the statutory value added tax and other price components for delivery to Germany, the rest of the EU, Switzerland, and Liechtenstein. Prices including VAT are the same for all European customers – the difference between Swiss and German VAT is used to partially offset the costs of duty and customs clearance for deliveries to Switzerland and Liechtenstein. Prices are tax-free and exclusive of import duty for delivery to the USA – sales tax and duty will be charged to the customer by US customs.

In addition to the stated prices, we charge shipping costs for delivery, which appear in the shopping cart. The shipping costs are also clearly communicated on the order page.

Size of cartons
We limit the size of our cartons to 12 bottles out of consideration for the long-term health of our partners’ delivery drivers.

Delivery to Germany and the rest of the EU
Shipping costs are €7 per carton for delivery to an address in Germany (excluding islands), and €15 per carton for delivery to an address in the rest of the EU (excluding islands). Please note that we cannot deliver to Sweden. Shipping is free for orders worth €100 or above for delivery to a German address (excluding islands), and for orders worth €300 or above for delivery to an address in the rest of the EU (excluding islands).

Delivery to Switzerland and Liechtenstein
Deliveries to Switzerland and Liechtenstein are charged with Swiss VAT in our online shop. Delivery charges are €20 per carton and include duty and customs clearance – ALL costs to the customer are therefore covered in the payment made through our online shop. Shipping is free for orders worth €300 or above for delivery to addresses in Switzerland or Liechtenstein.

Refund of German VAT for CH and LI customers
Customers resident in Switzerland or Liechtenstein can arrange for delivery to an address in the EU during the online ordering process. In this case German VAT will be charged. In order to claim a VAT refund, please send your bank details (CHF or EUR) and the relevant invoice(s) stamped by the EU customs office at the point of entry into Switzerland or Liechtenstein to the following address:
Craig Thorrold
Obere Weid 21
4125 Riehen

Delivery to the USA
Shipping to the USA is handled by our French export partner, who has many years of experience with customs-compliant shipping to the USA. Customers can consolidate orders from other merchants or wineries at our export partner for shipping to the USA. Please contact us for further details.

Delivery from our warehouse to our partner’s warehouse in France costs €70 for the first carton and €25 for each additional carton, with free delivery to our partner’s warehouse for orders worth €2000 or more. These prices include packaging, tax- and duty-free customs clearance between Germany and France, and transport. All consignments are insured to their full value from door to door. Please note that no shipping is available to Mississippi and Utah, and that additional charges apply for shipping to Alabama, Alaska, Hawaii, and New Hampshire. Details of these additional charges are available upon request.

Delivery times
The delivery times indicated for the products begin on the day following the day on which the contract is concluded or, in the case of a payment order, on the day that the payment is cleared to our bank account. If the last day of the delivery period falls on a Saturday, Sunday, or a public holiday recognized by the state at the place of receipt, this day will be replaced by the next working day. We aim to deliver within 3 working days to addresses in Germany, within 7 working days to addresses in the rest of the EU, within 10 working days to Switzerland and Liechtenstein, and within 15 working days to our French partner for shipment to the USA. Delivery by ship from our French partner to the USA takes 8 to 12 weeks, express air freight takes 2 to 4 weeks.

Delivery to other countries
For delivery to other countries, please contact us.

Carbon neutral shipments
All parcels to European destinations are delivered with UPS carbon neutral shipments (DE, EU, CH and LI) or Swiss Post carbon neutral shipments (CH and LI). Deliveries to our French export partner for shipment to the USA are also carbon neutral (UPS or pallet transport).

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